Support & Help Center

DreamVelo uses advanced AI (powered by Google Gemini) to understand your entire career story—not just keyword matching. Here's how it works:

• Resume Analysis: AI extracts skills, experience, achievements, and career trajectory
• Job Scoring: Each job is scored 0-100% based on compatibility with your profile
• Smart Matching: We consider skills, experience level, location, company culture, and growth opportunities
• Personalized Recommendations: Only high-quality matches are shown (typically 10-15 jobs, not hundreds)

Yes! Our Free tier includes:

• 3 AI resume analyses per month
• 10 job applications tracked
• Basic AI job matching
• 5 AI-generated cover letters

This is enough for most job seekers to land a great role. Professional ($29/month) unlocks unlimited features for serious job seekers who want more AI assistance.

DreamVelo supports the following resume formats:

• PDF (recommended - most reliable parsing)
• DOCX (Microsoft Word)
• TXT (plain text)

Pro Tip: For best results, use a PDF with a clean, simple layout. Avoid heavily designed resumes with graphics—AI reads text best.

1. Log in to your DreamVelo account
2. Click your profile icon (top right)
3. Select "Subscription" from the menu
4. Click "Upgrade to Pro" button
5. Complete secure payment via Stripe

You'll be upgraded immediately and can cancel anytime. No long-term commitment required.

Yes! You can cancel anytime with no penalty:

1. Go to Settings → Subscription
2. Click "Manage Subscription"
3. Select "Cancel Subscription"

You'll retain Pro access until the end of your billing period, then automatically revert to Free tier. All your data is preserved.

Your data is 100% secure and private. We NEVER sell your data. Here's what we do to protect you:

• All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Secure authentication with optional multi-factor authentication
• Regular security audits and monitoring
• GDPR and CCPA compliant
• No data sharing with employers, advertisers, or data brokers

Read our full Privacy Policy for details.

While we can't guarantee job placement, DreamVelo users typically report:

• First Match: Within 4 minutes of uploading resume
• Interview Requests: 2-3 weeks (vs 6+ weeks on traditional sites)
• Job Offers: 3x faster than traditional search methods

Results vary by industry, experience level, and job market conditions. Focus on quality applications over quantity—that's where DreamVelo excels.

Yes! You own your data and can export it anytime:

1. Go to Settings → Profile → Data Management
2. Click "Export Data"
3. Download JSON file with all your data (resumes, applications, notes)

This is a GDPR/CCPA right. You can also delete your account and all data permanently anytime.

Yes! DreamVelo supports job searches in multiple countries, including:

• United States
• Canada
• United Kingdom
• Australia
• Germany, France, and other EU countries

Job availability depends on our data providers. If you don't see jobs in your region, contact us at support@dreamvelo.com.